At dataTaker we're dedicated to providing excellent pre-sales and after-sales service.

For technical assistance on any of our products, go to Technical Support.

Support response time frame

  • • Telephone response 9am - 5pm (Australian Eastern Time)
  • • Return support call within 24hrs (Mon - Fri)
  • • Email or fax response within two working days

Please note:

The nature of the response from the Support Team will depend on the complexity of the problem. It may be necessary to provide a workaround or an interim solution pending a permanent resolution.
On occasion you may be advised that the problem can only be resolved in a future upgrade or release, this is beyond the control of the Support Team.

For product inquiries and general application advice, we offer the following contact options:

Our Head Office

Thermo Fisher Scientific Australia Pty Ltd
5 Caribbean Drive,
Scoresby, VIC 3179
Tel: +61 3 9757 4477
Fax: +61 3 9753 3483

Sales Support (Email Sales)

Karthik Vilvanathan
- Export Sales Manager
Jayson Kok
- Business Development

Tech Support (Email Support)

Rudy Gunawan
- Technical Support Engineer
Lokesh Madapati
- Technical Support Engineer

Enquiry Form

Please complete the form in as much detail as you can. Your enquiry is e-mailed to our sales staff. We aim for same-day response.

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    Australia: Head Office

    Thermo Fisher Scientific

    +61 3 9757 4477